Refund Policy

Last updated: 7 June 2026

We want you to be happy with the service. This policy explains when a refund is available and how to request one. Because we offer a free trial, we encourage you to test the service fully before purchasing.

1. Refund window

You may request a refund within 7 days of your purchase if the service does not work for you and we are unable to resolve the issue.

2. What's required

• You contacted support and gave us a reasonable opportunity to fix the problem;
• The issue is on our side (for example, a server fault) rather than your own device, network, or an unsupported setup.

3. What's not covered

• Requests made after the refund window has closed;
• Problems caused by your internet connection, ISP throttling, or incompatible hardware;
• Accounts suspended for breach of our Terms of Service.

4. How to request a refund

Email us with your order details and a short description of the problem and we will review your request promptly. Approved refunds are returned via the original payment method where possible.

This is a general template — adjust the windows and terms to match your actual business practice and local consumer law, and have it reviewed before relying on it.